CUSTOMER SERVICE REPRESENTATIVE (GMG/AM 2) (NOT VACANT)

THE EARLY CHILDHOOD COMMISSION

The Early Childhood Commission (ECC) a Statutory Body of the Ministry of Education, Skills, Youth and Information, with responsibility to regulate the operation of Early Childhood Institutions, is seeking to identify highly motivated and dynamic individuals to fill the following post:

CUSTOMER SERVICE REPRESENTATIVE (GMG/AM 2) (NOT VACANT)

Purpose of Job
Reporting to the Customer Service Manager, the incumbent is responsible for supporting the registration and monitoring of Early Childhood Institutions (ECIs) by receiving and processing applications for registration, and providing information and general customer service to ECIs’ operators and the general public.

Key Responsibility Areas
 Receives and responds to general queries from operators of early childhood institutions and other EC stakeholders, including procedures for applications, documents required, applicable fees and processing times
 Reviews documents to ensure that all required information is provided and that details are legible
 Advises applicants of discrepancies and gaps, and recommends required course of action
 Completes application checklist and issues receipt for complete application
 Notify applicants of additional information required for incomplete applications
 Assists with maintenance of clients files
 Prepares applications and submits periodically for Data Entry
 Performs other related duties as assigned by Customer Service Supervisor from time to time.
 Delivers service to clients based on Service Level Agreement
 Implement service excellence framework

Minimum Required Education and Experience
 Diploma in Public Administration, Management Studies or related subject
 One year’s related experience

Remuneration: Salary Scale $1,711,060.00 – $2,301,186.00 per annum, and any other allowances attached to the post

Application along with a detailed Curriculum Vitae should be submitted no later than Friday, January 30, 2026 to:

Director, Human Resource Management & Administration

Early Childhood Commission
7-9 Harbour Street, Kingston
email: careers@ecc.gov.jm

We thank all applicants; however, only persons who are shortlisted will be contacted. Applications will only be accepted via email.